Help
Answers, quickly
How buying, access and billing work today. If your question isn’t here, write to us and a real person replies.
How do I buy right now?+
Card payments are not switched on for the shop yet. Add what you want to your cart, then use the button on the cart page to email us. We reply with a payment link for exactly those items.
How do I get access after I pay?+
We send your access by email once payment clears. Notion based tools arrive as a duplicate link, and app based tools arrive as an invitation. If you have not heard from us within one business day, write to us.
What if my access link does not work?+
Reply to your receipt with the tool name and we will sort out new access for you.
How do the memberships work?+
The Journey Studio and the Case Study Creator are monthly. You keep access for the period you have paid for, and you can stop anytime by telling us before the next month starts.
Do you offer refunds?+
Digital products are non-refundable once you have access, because you get the whole thing straight away. If something is genuinely broken, tell us and we will make it right.
Can my team use these with me?+
Yes. Everything is built to be run by a team. Duplicate the workspace into your own and invite the people who own each touchpoint.
I would rather have this done with me than by me.+
That is the consulting side of Perfect Your CX. Email the studio and we will talk about whether an intensive or a longer engagement fits.